Our support teams are able to partner with users by bringing a high level of business process knowledge to the resolution of support issues. Combined with in-depth technical expertise they can support users, systems and applications in the most demanding and complex IT environments.
We have a strong focus on how we engage with clients, and our support teams build an understanding of each client's environment, process outcomes, and systems needed to ensure that system availability and performance is maintained. Key to our delivery is our capability to work with the urgencies of real world support scenarios – helping the user with timely issue analysis and resolution to keep their process delivery on track.
Our understanding of the regulatory environments in which our clients operate enables us to deliver a level of support service that enables users to meet their regulatory reporting deadlines.
On project completion IT support can be handed over to the client's in-house team or seamlessly migrated to our IT support team.